Frequently Asked Questions
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Telehealth and telemedicine are terms that include audiovisual visits (telemedicine visits) and telephone-only visits. These visits can reduce the need for in-person medical care. Seeking virtual consultations for mild flu-like symptoms is a safe step for patients who want to talk with board-certified doctors and can help avoid the spread of illness in physician's offices and emergency room settings.

During TelevisitMD visits patients and healthcare providers are connected via a secure network. These visits allow for real-time clinical healthcare services to be provided through electronic technology when distance separates the patient and a healthcare provider. Providers should use their judgment as to which visits should be handled via telemedicine. TelevisitMD maintains the codes that are submitted for payment and providers are reimbursed directly from the payor, not TelevisitMD.

During telephone-only visits providers use the telephone to provide real-time clinical healthcare services through electronic technology, such as TelevisitMD SaaS Care Coordination Platform when distance separates the patient and healthcare provider. The patient and the healthcare provider are connected only by telephone and documented securely. Some services require both audio and visual, and TVMDLT ensures clarity on requirements.

All Medicare B and Medicare Advantage patients have coverage for telemedicine visits. To determine whether a patient has coverage TelevisitMD runs eligibility prior to placing patients into our provider’s waiting room.

Any eligible provider can deliver services using telehealth. TelevisitMD and TelevisitMD Locum Tenens (TVMDLT) follow all federal and state regulations regarding licensure. By definition, any eligible provider is any practitioner who is able to bill independently and receive direct reimbursement for services provided. Here are some examples of eligible providers:

  • Physician (MD/DO)
  • Certified nurse midwife
  • Clinical nurse practitioner
  • Clinical psychologist
  • Clinical social worker
  • Physician Assistant
  • Licensed professional counselor
  • Licensed marriage and family therapist

In general, you can bill for a telemedicine visit if the service falls within your scope of practice and you can meet the documentation requirements of the codes billed. Codes should be billed for telemedicine only if the provider determines that significant progress toward established treatment goals can be attained, such as the management of acute and chronic conditions. This progress must be documented clearly in the medical record.

Yes. Patients traveling outside of their home state can use telehealth to receive treatment. Patients can find a provider from wherever they are located, triage is completed within TelevisitMD, and once completed, patients are placed into the waiting room of providers licensed within the patient state(s). Patients can work with the provider to determine if the visit should be via telephone or audio/video. Patients can also access extended care if they have a membership with TelevisitMD or need long-term chronic care management via remote patient monitoring services such as TelevisitMD Connect+®

Yes. According to Telemedicine Services Medical Policy, the provider must be licensed, registered, or otherwise authorized to perform service in their healthcare professionals in the state where the patient is located. TVMDLT provides credentialing services for their providers to ensure compliance and to expand state licensure where desired. Patients can work with the provider to determine if the visit should be via telephone or audio/video.

TelevisitMD & TVMDLT provides a HIPAA-compliant SaaS platform and EHR to perform consultations and for storage of patient records and maintain licensure updates and requirements for all TVMDLT providers. TelevisitMD enables providers to operate their practice from their home, office, or on the go while maintaining compliance.

Telehealth visits can be billed if the service falls within the scope of practice and the documentation meets the requirements of the codes billed. Harwood Healthcare Corp ensures codes are billed for telemedicine only if the provider determines that significant progress to established treatment goals can be attained, such as management of acute and chronic conditions. This progress must be documented clearly in the medical record. If the provider determines a wellness visit can be conducted while meeting these criteria, you can conduct the good visit via telehealth.