Remote Patient Monitoring with TelevisitMD

Step 1: Identify Patients

Eligible patients are those who have at least one chronic condition and have verbally consented to participate in a remote patient monitoring program.


Q: Must patients provide consent to receive RPM services?
A: Yes, and providers must obtain and document consent in patients’ medical records. Medicare allows for informed verbal consent, but other payers may require written.

Q: What are common patient data types collected via RPM?
A: Providers can use RPM to collect a range of patient health data, including blood pressure, vital signs, weight, heart rate, blood sugar levels, and physical activity.

Step 2: Patient Consent & Training

Providers must obtain and document consent in patients’ medical records. Medicare allows for informed verbal consent, but other payers may require written.

Your patient requires little to no training. The Connect+ is designed for the elderly and is very easy to use. The patients must only understand how to use their peripheral devices to take their vitals.


Q: Who can deliver RPM services?
A: Physicians and other qualified healthcare professionals (QHCPs) can provide and bill for RPM. Clinical staff can furnish and manage RPM under the general supervision of the billing provider.

Step 3: Determine Distribution Strategy & Purchase RPM Kits

The patient can receive the RPM Kit in two ways:
  • LiveCare can ship the RPM Kit directly to the patient home
  • LiveCare can ship the RPM Kit to the provider who then distributes it to their patients
The RPM Kit includes the Connect+ Gateway, Blood Pressure Monitor, Pulse Oximeter, and simple instructions to help get set up.
On the TelevisitMD Provider Portal, select the number of RPM Kits to purchase and input the address to which they should be sent.

Step 4: Health Data Transmission

What does my patient need to do when they get an RPM Kit?
  1. When the patient receives their RPM Kit, inside will be a Blood Pressure Monitor Pulse Oximeter, and the Connect+ Gateway.
  2. Choose where to place the Connect+ in the home
  3. Plug the Connect+ into the charging dock and the charging dock into a wall outlet.
  4. Insert batteries into the Blood Pressure Monitor & Pulse Oximeter
  5. Then when the Connect+ turns on, they are ready to start taking vitals. To be eligible for CPT 99454, the patient must take 16 days of vital readings within

Step 5: Patient Monitoring

The TelevisitMD Provider Portal contains all the information you need to monitor your patients’ activity.
All vital readings that the patient takes will be sent to the portal, for you to track, analyze, and interact with.

From the Provider Portal, you can also initiate 2-way audio/video to the patient’s Connect+, send messages, and set reminders.

Compliance with CPT code 99457 entails twenty (20) minutes of monitoring the patient; compliance with CPT code 99458 requires an additional twenty (20) minutes of monitoring the

Step 6: Billing & Compliance

What do I do at the end of the billing cycle?

The TelevisitMD Provider Portal automatically tracks CPT code compliance and informs the provider which codes have been met for the billing cycle.
TelevisitMD generates a Health Summary Report at the end of each patient cycle with all vital health data (CPT 99454) and Time monitored information (CPT 99457 & 99458).